Effective Date: August 27, 2026
Last Updated: August 27, 2026
These Terms of Service (“Terms” or “Agreement”) govern access to and use of the websites, platforms, artificial intelligence solutions, automation services, consulting services, communication systems, integrations, and related services provided by Arbitron Systems LLC (“Arbitron Systems,” “Company,” “we,” “us,” or “our”).
By purchasing, accessing, subscribing to, or using Arbitron Systems' services, the individual or entity receiving the services (“Client,” “Customer,” “you,” or “your”) agrees to these Terms.
If you are accepting these Terms on behalf of a company or other organization, you represent that you have authority to bind that organization to this Agreement.
Arbitron Systems provides AI-powered business automation, technology implementation, consulting, marketing automation, and related business services.
Depending upon the Client's selected services, these may include:
Specific deliverables, pricing, implementation requirements, usage allowances, and service levels may be established through an order form, proposal, statement of work, invoice, subscription agreement, or other written agreement between Arbitron Systems and the Client.
Arbitron Systems provides technology, implementation, automation, consulting, and related services intended to improve business efficiency and customer engagement.
Arbitron Systems does not guarantee any specific increase in revenue, profitability, lead volume, appointments, customer acquisition, conversion rate, cost savings, or other business result.
Results depend on numerous factors outside our control, including the Client's industry, market, pricing, reputation, existing database, advertising, sales process, personnel, responsiveness, customer demand, and implementation.
The Client understands that certain Arbitron Systems services utilize artificial intelligence, machine learning, automated workflows, conversational systems, and third-party AI technologies.
AI-generated communications may occasionally contain errors, misunderstand information, generate unexpected responses, or require human review.
Clients remain responsible for determining the appropriate level of human oversight for their business and for reviewing important communications and decisions when appropriate.
AI systems should not be relied upon as the sole source of legal, medical, financial, insurance, accounting, engineering, or other regulated professional advice.
Arbitron Systems may establish safeguards, escalation rules, scripts, prompts, permissions, and operating parameters designed to control automated systems; however, no AI system can be guaranteed to perform perfectly in every situation.
Where supported by the applicable service, Clients may establish parameters regarding:
The Client authorizes Arbitron Systems to configure and operate systems according to instructions supplied or approved by the Client.
The Client agrees to provide accurate and timely information reasonably necessary to implement and maintain the services.
The Client is responsible for:
The Client may not use Arbitron Systems' services for unlawful, deceptive, fraudulent, abusive, discriminatory, or unauthorized purposes.
Clients using telephone, SMS, email, prerecorded, artificial voice, automated dialing, or marketing communication functionality are responsible for ensuring that their campaigns and contact lists comply with applicable laws, regulations, industry requirements, and platform policies.
This may include, where applicable:
The Client represents that it possesses the necessary rights, permissions, and consent to contact individuals included in databases provided for outreach.
Arbitron Systems may suspend campaigns or services that we reasonably believe could violate applicable law, carrier requirements, platform policies, or these Terms.
As between Arbitron Systems and the Client, the Client retains ownership of customer, prospect, lead, and proprietary business data supplied by the Client, subject to applicable law and contractual rights.
The Client grants Arbitron Systems permission to access, process, transmit, store, and use such data to the extent reasonably necessary to provide the contracted services.
Arbitron Systems does not acquire ownership of a Client's customer database merely because the information is processed through our systems.
Arbitron Systems may use third-party artificial intelligence, cloud-computing, CRM, telecommunications, analytics, and automation providers to deliver services.
The Client acknowledges that information necessary to perform an authorized service may be processed through these third-party systems.
Arbitron Systems does not intentionally use a Client's confidential customer database to train Arbitron Systems' own general-purpose AI models unless specifically authorized by the Client.
Third-party providers remain subject to their own contractual terms, data-processing practices, privacy policies, and security practices.
Arbitron Systems will use commercially reasonable administrative, organizational, and technical safeguards designed to protect information processed through our services.
However, no electronic system, cloud platform, communication network, software product, or internet transmission can be guaranteed to be completely secure.
The Client is responsible for maintaining secure passwords, user permissions, devices, internal networks, and access credentials under its control.
Arbitron Systems may integrate with or rely upon third-party software and services, including CRM platforms, AI providers, telecommunications providers, scheduling systems, email providers, payment processors, social platforms, cloud providers, and other technology vendors.
Third-party services are not entirely controlled by Arbitron Systems.
Accordingly, Arbitron Systems is not responsible for outages, service interruptions, policy changes, pricing changes, API modifications, account suspensions, security incidents, functionality changes, or other actions originating from third-party providers except to the extent otherwise required by law or expressly agreed in writing.
The Client agrees to pay all fees associated with the selected services according to the applicable proposal, order form, invoice, subscription agreement, or statement of work.
Fees may include:
Unless otherwise agreed in writing, recurring charges are due according to the Client's applicable billing schedule.
If payment is declined, overdue, disputed without reasonable basis, or otherwise unpaid, Arbitron Systems may suspend or restrict services until the account is brought current.
The Client remains responsible for amounts incurred before suspension or termination.
Any collection costs, chargeback fees, or other recovery costs may be charged to the Client to the extent permitted by applicable law and the applicable agreement.
Subscription terms, minimum commitments, renewal periods, and cancellation requirements may be specified in the Client's applicable proposal, order form, or service agreement.
Cancellation of Arbitron Systems services does not automatically cancel third-party subscriptions or services independently purchased or controlled by the Client.
Upon termination, access to certain automations, software configurations, phone numbers, integrations, workflows, or other resources may end depending upon ownership, licensing arrangements, and third-party platform requirements.
Arbitron Systems retains ownership of its pre-existing and independently developed intellectual property, including:
Unless otherwise agreed in writing, providing services to a Client does not transfer ownership of Arbitron Systems' underlying intellectual property.
Client-owned trademarks, logos, customer databases, proprietary content, and other materials remain the Client's property.
Clients may not use the services to:
Arbitron Systems reserves the right to suspend services when we reasonably believe they are being used unlawfully or in violation of these Terms.
Each party may receive confidential or proprietary information belonging to the other party.
Each party agrees to use reasonable measures to protect confidential information and to use such information only for purposes related to the business relationship.
Confidential information does not include information that is publicly available through no breach of this Agreement, independently developed without use of confidential information, or lawfully received from another source without confidentiality restrictions.
Arbitron Systems will use commercially reasonable efforts to maintain reliable services.
However, uninterrupted availability is not guaranteed.
Services may occasionally be unavailable because of maintenance, software updates, internet disruptions, telecommunications failures, third-party outages, API failures, cybersecurity events, force majeure events, or circumstances outside Arbitron Systems' reasonable control.
Arbitron Systems provides tools, technology, implementation, automation, and business strategies designed to improve efficiency and business performance.
We do not guarantee:
Past results or examples do not guarantee future performance.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.
ARBITRON SYSTEMS DISCLAIMS WARRANTIES NOT EXPRESSLY PROVIDED IN WRITING, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE EXTENT SUCH DISCLAIMERS ARE PERMITTED BY LAW.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ARBITRON SYSTEMS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST BUSINESS OPPORTUNITIES, OR LOSS OF DATA ARISING FROM THE USE OR INABILITY TO USE THE SERVICES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ARBITRON SYSTEMS' AGGREGATE LIABILITY ARISING FROM THE SERVICES SHALL NOT EXCEED THE AMOUNTS PAID BY THE CLIENT TO ARBITRON SYSTEMS FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
Nothing in these Terms excludes liability that cannot legally be excluded or limited.
To the extent permitted by law, the Client agrees to indemnify and hold harmless Arbitron Systems LLC and its owners, officers, employees, contractors, and agents from third-party claims, damages, liabilities, penalties, and reasonable costs arising from:
This provision does not require indemnification for matters caused solely by Arbitron Systems' own conduct where such indemnification is prohibited by law.
Arbitron Systems may suspend or terminate services for material breach of these Terms, nonpayment, fraudulent activity, security threats, unlawful activity, misuse of the services, or conduct that could materially harm Arbitron Systems, its providers, or other customers.
Where reasonably practicable, Arbitron Systems may provide notice and an opportunity to correct the issue before termination.
Neither party will be responsible for delays or failures caused by events reasonably outside its control, including natural disasters, severe weather, war, terrorism, civil unrest, labor disruptions, government actions, telecommunications failures, internet outages, utility failures, widespread cybersecurity incidents, or material failures of third-party infrastructure.
Unless otherwise stated in a separate written agreement, these Terms shall be governed by the laws of the State of Louisiana, without regard to conflict-of-law principles.
Any dispute concerning these Terms shall be subject to the jurisdiction and venue established by applicable law or any separate written agreement between the parties.
Arbitron Systems may update these Terms periodically to reflect changes in our technology, services, business practices, third-party requirements, or applicable laws.
The updated version will identify a revised “Last Updated” date.
Material changes affecting existing contractual obligations will be handled in accordance with applicable law and any separate agreement between Arbitron Systems and the Client.
These Terms, together with any applicable proposal, order form, statement of work, subscription agreement, privacy policy, or other written agreement incorporated by reference, constitute the agreement governing the applicable services.
If a signed agreement expressly conflicts with these general Terms, the signed agreement will control with respect to that conflict unless otherwise stated.
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in full force and effect to the extent permitted by law.
Failure by Arbitron Systems to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.
Electronic acceptance, electronic signatures, online purchases, and other electronic acknowledgments may constitute acceptance of these Terms to the extent permitted by applicable law.
Questions regarding these Terms of Service may be directed to:
Arbitron Systems LLC
Website: arbitronsystems.com
Phone: (504) 420-7009
Automated Advantage. Engineered Profit.
BY ACCESSING, PURCHASING, OR USING ARBITRON SYSTEMS SERVICES, THE CLIENT ACKNOWLEDGES THAT IT HAS READ, UNDERSTANDS, AND AGREES TO THESE TERMS OF SERVICE.
